Message from the President & CEO: Important Update during COVID-19 Crisis
March 25, 2020
Dear Valued Customer,
Our team and operation is committed to continue to serve you.
Over the past week we are seeing a spike in orders, and we are taking measures to secure our supply chain.
Please also be assured that we are implementing safety precautions including frequent hand washing and social distancing.
As this rapidly evolving crisis situation changes from day to day, we may need reduce quantities per order and even limit the number of daily orders in order to mitigate the increased demand, and to ensure all of our customers' needs are adequately and fairly met. We will communicate any order adjustments on an individual order basis.
There may likely also be a delay in shipping times once your order leaves our warehouse. Unless we deliver the order via our own delivery drivers in the Calgary area, unfortunately any possible delay while your order is in transit with Canada Post or any other courier service is beyond our control. We may contact you to discuss the best possible shipping scenario on an order-by-order basis, prior to shipping out your order.
In consideration of your fellow customers, please consider ordering only what you need. We are hopeful that these are only short-term measures.
Please take care of yourselves, as we are doing so ourselves.
Sending you all love, gratitude and wishing you good health.
President & CEO